Welcome to Cinder! Your privacy is a top priority for us. This Privacy Policy explains how Cinder (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website (https://cindersmoke.com/), interact with our promotions, or join our Bud Club loyalty program.
Please read this policy carefully. By accessing or using our website, you agree to the practices described here. If you do not agree with this policy, please do not use our website or services.
This Privacy Policy is part of our Terms of Service.
1. Information We Collect
To provide you with the best possible experience, we collect certain information. We’ve broken it down into categories so you know exactly what we’re gathering and why.
- Contact Information & Identifiers: Your name, email address, and phone number. This is collected when you place an order for pickup or sign up for our Bud Club or newsletters.
- Identity Verification Information: We are required by Washington State law to verify that all customers are 21 years of age or older. When you pick up an order in-store, we will check your government-issued photo ID. We do not store this information from your online visit, but we do log that your age was verified in-person.
- Commercial Information: Details about products you purchase, consider, or add to your cart. This includes your order history and your preferences for things like Indica, Sativa, edibles, or concentrates. This helps us manage your Bud Club rewards and suggest products you might like.
- Loyalty Program Information: Information related to your membership in our “Bud Club,” including your points balance, rewards earned, and redemption history.
- Online & Network Activity: When you browse our website, we automatically collect information about how you interact with it. This includes your IP address, browser type, the pages you visit, the time you spend on those pages, and what you clicked on. We use this to improve our website’s performance and your user experience.
- Location Information: We may infer your general location from your IP address or know which of our Spokane dispensary locations you prefer for order pickups.
- User Content: Any information you voluntarily provide to us, such as feedback, reviews, survey responses, or direct communications with our customer service team.
- Inferences: We may draw inferences from the information above to create a profile about your preferences, which helps us personalize your experience and show you relevant “Daily Deals.”
2. How We Collect Your Information
We gather the information listed above from a few different sources:
- Directly From You: When you place an online order for pickup, create a Bud Club account, sign up for our email or text message alerts, or contact us directly.
- Automatically Through Technology (Cookies): When you visit cindersmoke.com, we use common technologies like cookies to collect online and network activity. Cookies are small text files stored on your device that help our website function correctly, remember your preferences (like your favorite store location), and gather analytics. We use Google Analytics to help us understand our website traffic. You can learn more about how Google uses data here.
- In-Store Technology: Our physical dispensary locations are equipped with security cameras for safety and loss prevention purposes.
3. How We Use Your Information
Our goal is to use your information to make your Cinder experience better, safer, and more convenient. Here’s how:
- To Provide Our Services: To process your online pickup orders, manage your Bud Club account, and ensure you receive the correct products and deals.
- To Communicate With You: To send you order confirmations, respond to your questions, and provide customer support.
- For Marketing & Personalization: To send you information about our Daily Deals, new product arrivals, and other promotions we think you’ll find interesting. We also use it to tailor the content you see on our website to your past purchases and browsing history.
- For Analytics & Improvement: To understand how visitors use our site, identify areas for improvement, and make our website more intuitive and user-friendly.
- For Legal & Security Purposes: To comply with Washington State Liquor and Cannabis Board (WSLCB) regulations, verify the age of our customers, prevent fraud, and protect the security of our stores and our website.
4. How We Share Your Information
We will not sell your personal information. We only share your information in the following limited circumstances:
- With Service Providers: We work with trusted third-party companies that help us operate our business. These include our point-of-sale system, email marketing platform, and website analytics provider (like Google). We only provide them with the information necessary to perform their specific service, and they are contractually obligated to keep your information secure and confidential.
- For Legal Obligations: If required by law, we may disclose your information in response to a subpoena, court order, or other legal request from government authorities, including the WSLCB.
- In a Business Transaction: If Cinder is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: For any other purpose, we will first ask for your explicit consent before sharing your information.
5. Your Choices & Rights
You have control over your personal information.
- Email Marketing: You can opt-out of our promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email.
- Text Message Marketing: If you’ve signed up for text alerts, you can opt-out by replying “STOP” to any message.
- Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, but please note that some parts of our website may not function properly without them.
- Access, Correction, & Deletion: You have the right to request access to the personal information we hold about you, to correct any inaccuracies, or to request that we delete your information. Please note that we may be required by law (e.g., WSLCB regulations) to retain certain transaction records for a specific period.
For Washington Residents: Washington’s “My Health My Data Act” provides specific rights regarding health data. While not all purchase history at a dispensary is defined as “consumer health data,” we are committed to upholding the principles of this law. You have the right to access, delete, and withdraw consent for the collection and sharing of any data that may be classified as such.
To exercise any of these rights, please contact us at: info@cindercannabis.com. We will verify your identity before processing your request.
6. Data Security
We take the security of your information seriously. We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Children’s Privacy
Our website and services are intended solely for adults aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe we may have collected information about a minor, please contact us immediately so we can delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the bottom of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: info@cindercannabis.com
10. Governing Law & Dispute Resolution
This Privacy Policy and any disputes related to it will be governed by the laws of the State of Washington, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of this Privacy Policy shall be resolved through binding arbitration in Spokane County, Washington. By using this website, you agree to this arbitration provision and waive your right to a jury trial or to participate in a class-action lawsuit.
Last Updated: 10/30/2025
